Shipping policy

Shipping & Delivery Policy

Last updated: 31 October 2026

At Main Character Print, we want every magazine to arrive looking as beautiful as the memories and stories inside it.

Each order is individually designed, professionally printed and carefully packaged before being dispatched. Please take a moment to familiarise yourself with our shipping and delivery information before placing your order.

1. Order Processing & Production

Unlike standard ready-made products, our magazines are personalised and made to order.

Once your order has been placed, you will receive instructions on submitting your photographs, personal details and other content needed to create your magazine.

Our production process includes:

  • Receiving your completed questionnaire and uploaded content.
  • Designing your personalised magazine.
  • Sending you a digital proof for review and approval.
  • Making any agreed amendments.
  • Sending your approved magazine for professional printing and finishing.
  • Carefully packaging your completed order for dispatch.

Please note: Production begins once we have received all the required information and photographs from you.

Delays in submitting content, responding to design queries or approving your proof may affect your estimated dispatch date.

Estimated production time: 3 working days after receiving all required content and approval.

2. Shipping Destinations

We currently offer delivery to:

  • United Kingdom 
  • International destinations

If you are interested in placing an international order, please contact us before purchasing so we can confirm delivery availability and costs.

3. Delivery Options & Charges

Available delivery options and their associated charges will be displayed at checkout.

Our delivery options include:

  • Standard Delivery – 3 to 5 working days 

Delivery charges are calculated according to the selected shipping service and destination.

Please note that delivery estimates begin once your order has been printed and dispatched, not when your order is first placed.

4. Dispatch Confirmation & Tracking

Once your magazine has been dispatched, you will receive an email confirmation.

Where a tracked delivery service is selected, your tracking information will be provided so you can follow your parcel’s journey.

Please ensure that the email address provided at checkout is correct so you do not miss important order and delivery updates.

5. Delivery Information & Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.

Please double-check your:

  • Full name.
  • House number and street address.
  • Town or city.
  • Postcode.
  • Contact details.

If you notice an error in your delivery address, please contact us immediately at Hello@maincharacterprint.com

We will do our best to amend the address before your order is dispatched. Unfortunately, changes cannot be guaranteed once an order has been handed over to the delivery provider.

6. Delayed, Lost or Missing Parcels

Although we work with trusted delivery providers, occasional delivery delays can occur.

If your parcel has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will investigate the matter with the delivery provider and keep you informed of any updates.

If an order is confirmed as lost or has not been delivered, we will work with you to resolve the issue in accordance with your statutory consumer rights.

Please note that Main Character Print remains responsible for orders until they are delivered to you or to someone you have nominated to receive them, subject to applicable law.

7. Damaged Parcels

We take care to package every magazine securely to help protect it during transit.

If your order arrives damaged, please contact us as soon as possible at Hello@maincharacterprint.com.

Please include:

  • Your order number.
  • Photographs of the damaged magazine.
  • Photographs of the external packaging, where possible.
  • A brief description of the issue.

We will review your case and arrange an appropriate resolution in line with our Returns & Refunds Policy and your statutory rights.

8. Important Delivery Considerations

Please keep the following in mind when placing your order:

  • We recommend ordering well in advance of birthdays, anniversaries and other special occasions.
  • Production and delivery times are estimates unless a specific delivery date has been expressly agreed.
  • We cannot guarantee delivery by a particular celebration date unless this has been confirmed with us in advance.
  • Delays caused by incomplete customer submissions or late proof approval may affect delivery.
  • International orders may be subject to customs duties, taxes or other import charges payable by the recipient.

9. Contact Us

If you have any questions about your order, production timeline or delivery, please get in touch.

Main Character Print

Email: Hello@maincharacterprint.com

Website: www.maincharacterprint.com

Please include your order number in all correspondence to help us assist you promptly.

Thank you for choosing Main Character Print.

Your story. Beautifully printed. Delivered with care.