Refund policy

Returns & Refunds Policy

Last updated: 31 October 2026

At Main Character Print, every magazine is created with care and personalised to celebrate someone’s unique story. Because each order is individually designed and printed using the photographs, information and memories supplied by our customers, our returns and refund policy differs from that of standard, off-the-shelf products.

We want every customer to be delighted with their finished magazine. Please read our policy below before placing your order.

1. Personalised Products

All Main Character Print magazines are made to order and individually personalised.

For this reason, we generally cannot accept returns or offer refunds simply because:

• You have changed your mind after placing your order.
• You no longer require the magazine.
• You have changed your mind about the design or package selected.
• You have provided photographs or information that you later wish to change after the design process has progressed.

Under UK consumer regulations, the usual 14-day cancellation right does not apply to goods made to a customer’s specifications or clearly personalised.

This does not affect your statutory rights if your product is faulty, damaged or not as described.

2. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at hello@maincharacterprint.com.

Where design work has not yet commenced, we may be able to cancel your order and issue a full refund.

Once personalised design work has commenced or your magazine has entered production, cancellation and refunds for change of mind will generally not be available.

We will assess cancellation requests individually and in accordance with applicable consumer law.

3. Damaged, Faulty or Incorrect Orders

We take great care to ensure that every magazine is produced to a high standard.

If your magazine arrives damaged, contains a printing or production error, or differs from the final approved design, please contact us.

Examples include:

• Pages missing or printed in the wrong order.
• Significant printing defects, such as smudging or incorrect colours caused by production.
• Incorrect photographs or text introduced by us during production.
• Physical damage that occurred during delivery.
• A magazine that does not match the agreed specifications.

Please email: hello@maincharacterprint.com, including:

• Your order number.
• A brief description of the issue.
• Clear photographs showing the damage or error, where applicable.

We will investigate the issue and, where appropriate, arrange a replacement, correction or refund in accordance with your statutory rights.

Where a return is necessary because the product is faulty or incorrect, we will cover the reasonable return costs.

4. Design Approval and Customer Responsibility

Before printing, we will provide a digital proof for your review and approval.

Customers are responsible for carefully checking the proof, including:

• Spelling of names and personal details.
• Dates, ages and important information.
• Photographs and image placement.
• Messages, captions and written content.
• Overall layout and design.

Once you approve the final proof, we will proceed with printing.

If an error was clearly visible in the approved proof and was reproduced accurately in the printed magazine, we may not be able to offer a free reprint or refund for that error.

However, if we introduce an error during production or fail to reproduce the approved design accurately, we will take responsibility for putting it right.

5. Photographs and Image Quality

The quality of your finished magazine depends partly on the photographs supplied.

We recommend uploading clear, high-resolution photographs wherever possible.

We cannot guarantee professional print quality from blurry, pixelated, heavily filtered or low-resolution images supplied by customers.

Minor differences between how colours appear on a phone or computer screen and how they appear in print may also occur.

These natural variations do not automatically constitute a printing defect.

6. Refund Processing

Where a refund is approved or legally required:

• Refunds will be issued to the original payment method wherever possible.
• We will process refunds within the applicable legal timeframe.
• Any delivery charges refundable under consumer law will also be refunded.
• We will keep you informed throughout the process.

7. How to Contact Us

For all returns, refunds, damaged orders or product concerns, please contact:

Main Character Print

Email: hello@maincharacterprint.com

Website: www.maincharacterprint.com

Please include your order number in all correspondence so we can assist you as quickly as possible.

8. Your Consumer Rights

Nothing in this policy is intended to limit, exclude or override your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

If your product is faulty, not as described or otherwise does not meet the requirements of the law, you may be entitled to a repair, replacement or refund.

We are committed to treating every customer fairly and resolving concerns with care.

Main Character Print — Your story. Beautifully printed.